Resort/Guest Information and Pre-Arrival Services

Welcome to the new Ocho Cascadas! In an effort to make your upcoming stay at Ocho one of your best vacations ever, we have assembled the following pre-arrival information that we ask you to review before you arrive.

To help us prepare for your stay in paradise, please take a moment to complete our simple pre-arrival form below and hit ‘send’ so our staff team at Ocho Cascadas will be ready for your arrival.

Resort Information

Check in time is 4:00 p.m. Check out is 11:00 a.m. Please know we make every effort to accommodate early arrivals and late departures when possible. Let us know and we will do our best. We ask that you please let us know 24 hours in advance if you will check out earlier then Thursday. Please remember to return your keys to the front desk when you check out.

Office Hours Thursday 8 a.m. – 10:00 p.m., Friday – Wednesday 8 a.m. to 8 p.m. For your safety, there is a night watchman on duty all night.

Communication Each Villa has Wi-Fi and a phone. Prior to your arrival, please check with your cell phone provider regarding your costs for international calls, texts, and data as rates can be very expensive. There is also a computer with internet in the lobby for member & guest use.

Transportation to Ocho A rental car is not needed or recommended. Transfers can be arranged in advance at discount through AeroMovil by calling toll free 011 52 (322) 221.2896 or reserving on-line. Be sure to let them know you are an Ocho Cascadas member to get the discounted rate. The AeroMovil booth is right in front of carrousel #7 at the luggage claim. Ocho Cascadas does not have a representative at the airport no matter what you are told by the timeshare agents. Be sure you have your driver take you to the top entrance (“Ocho Cascadas a la parte de arriba”).

During your stay, the front desk will be happy to arrange a taxi when needed. If you would like to rent a car to explore the area, rental cars can be arranged at a discount through the front desk and delivered to Ocho for you. You may also find more information about a car rental here.

Due to recent changes in Mexican Transportation Law, there is currently an on-going legal matter between Federally licensed taxis (Taxis from the Airport) and local taxis, which has yet to be resolved in court. This has caused some issues when the federal taxis come to pick-up guests to take them to the airport at the end of their stay. In order to avoid any issues and possible delays, we kindly suggest that you do not choose “Round Trip” when booking your transportation with Aeromovil.

Advance Grocery Shopping The staff will gladly shop prior to your arrival to stock your villa with a starter supply of food and drinks. Please complete the form below. There is a 20% surcharge to cover costs. Please be aware not everything you have at home will be available in Mexico. Our staff will do the best they can. Payment can be made in cash or credit card at the front desk at the end of your stay.

U.S. Dollars Bringing plenty of small denomination dollars is always helpful when traveling in Mexico for tipping, taxis, and lots more. Grocery shopping service may be paid by credit card, but our floating chef services, tips, and massage / spa services in your villa must be paid in cash.

Flowers If you would like a beautiful flower arrangement in your villa upon your arrival, please contact FlorArt a few days before your arrival. Email or call 011 52 322-221-0036

Amenities All villas have a hair dryer, iron and ironing board and large pool towels. Shampoo and conditioner are not provided in the villas. You can also stop by the front desk to borrow beach chairs, umbrellas, beach towels, snorkeling gear, binoculars, books, and board games.

Welcome Supplies Ocho provides owners and guests with a basic supply of ground coffee, sugar, tea, salt, and pepper to start. If you need more, please reach out to the front desk to purchase more.

Maid Service is provided daily. Maids will knock to announce their arrival on the stair side of your villa.

Welcome Cocktail Party Cancelled until further notice, due to COVID–19.

Safe Deposit Box Ocho Cascadas has provided an in-room safe Programmable Digital Lock for your use and convenience, please do not leave important personal belongings or valuables unsecured in your Villa.

Chef Service Ocho Cascadas has floating chefs that will prepare and serve a wonderful meal in the comfort of your villa. The cook will shop, prepare, serve and clean up breakfast, lunch or dinner. The cost for the service for breakfast is $20.00 U.S., lunch is $25, and $40 for dinner for up to 4 guests. Cost for 5 or 6 persons is $30 breakfast, $35 for lunch, or $50 for dinner. For parties larger than 6 people, there is an additional $10 charge for every 2 persons added. This price does not include the cost of your food and drinks and gratuity. Meals are served Family Style for the entire group. Reservations for the chef may be made in advance using the form below or at the resort front desk. If you would like to request a chef, please indicate the days and times below. There is a $25 cancellation charge if not cancelled at least 48 hours in advance. Members must request their menu in order in advance to reserve the floating chef service.

Spa Services Can all be arranged through the front desk and enjoyed in the comfort of your villa. A list of spa services can be found here. All spa services need to be scheduled at least 24 hours in advance. There is a cancellation fee if you cancel a service less than 24 hours in advance of the scheduled time.

Sales Ms. Luisa Anderson is available on site to arrange a tour of the other villas and answer questions about ownership at Ocho. There is no formal presentation and no pressure.

Reservations for restaurants, in room services, activities, and tours are to be made through the front desk who can provide you with additional information and support in case of cancellations or changes.

Local Activities Puerto Vallarta has lots to see and do. Our front desk team has put together a list of the most recommended tours and activities that you can reserve when you arrive. If you would like to make advance reservations, we have list of the most recommended options. When you send in your Pre-Arrival form below, check out the wide variety of options by choosing Select a Tour.

Security Ocho has a night watchman on duty from 8 p.m. until 8 a.m. and all gates are kept locked. After hours, there is an intercom at the doors and a simple, code access-pad that changes weekly to unlock the gate.

Rules and Regulations Please be advised that this is a non-smoking and animal free resort. Download a complete list of the Rules and Regulations.

Safety Precaution During the rainy season, floor tiles in your Villa and common areas become extremely slippery. You are highly encouraged to bring non-skid sandals or shoes to prevent accidents. Be extremely careful when using the stairs, common area corridors and elevators when floors are wet.

Tipping Guidelines Tipping resort employees is customary in Mexico and greatly appreciated by the staff members who offer warm and hospitable service during your stay. The daily pay scale is significantly less than the US and Canada and employees depend on gratuities as part of their regular income. Tipping is always personal and depends on the number of guests, level of service received, etc. For your convenience, we have provided the following guidelines to assist you in properly thanking your staff:

Bag Handlers (to and from your Villa): $2 USD per bag
Front Desk (if personnel have been helpful throughout your stay): $30 USD

Villas 2-9
Day Maid $10 USD per day
Floating Chef: $20 USD for up to 6 guests and $30/8; $40/12 for more than 6 guests, plus cost of food/liquor. Please note tips are not included.

Penthouse Cook: $20 USD per day for up to 6 guests; $30/8; $40/12
Penthouse Houseman: $20 USD per day for up to 6 guests; $30/8; $40/12
Penthouse Maid: $10 – $15 USD per day
Maintenance: $5 USD per day

Maids will leave envelopes in your Villa at the end of your stay. You may use the envelope or thank them directly when you see them. Please leave all tips in cash.

Please let us know how we can assist you when you send in your Pre Arrival form below. The staff at Ocho Cascadas are here to make your stay the best possible.

We look forward to welcoming you to paradise soon!

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