Before You Arrive

Resort/Guest Information and Pre-Arrival Services

Welcome to the new Ocho Cascadas! In an effort to make your upcoming stay at Ocho one of your best vacations ever, we have assembled the following pre-arrival information that we ask you to review before you arrive.

To help us prepare for your stay in paradise, please take a moment to complete our simple pre-arrival form below and hit ‘send’ so our staff team at Ocho Cascadas will be ready for your arrival.

Resort Information

Check in time is 4:00 p.m. Check out is 11:00 a.m. Please know we make every effort to accommodate early arrivals and late departures when possible. Let us know and we will do our best.

Office Hours Thursday 8AM – 10:00pm, Friday – Wednesday 8AM to 6PM For your safety, there is a night watchman on duty all night.

Communication Each Villa has Wi-Fi and a phone. Prior to your arrival, please check with your cell phone provider regarding your costs for international calls, texts, and data as rates can be very expensive. There is also an internet computer in the lobby for member & guest use.

Transportation to Ocho A rental car is not needed or recommended. Transfers can be arranged in advance at discount through AeroMovil by calling toll free 011 52 (322) 221.2896 or click here to reserve on-line. Be sure to let them know you are an Ocho Cascadas member to get the discounted rate. After you clear customs, simply walk through the timeshare rooms to the main airport lobby and look for the AeroMovil VIP agent. If you get to the 3 taxi booths, look for AeroMovil. Cost will be around $25 per person. Ocho Cascadas does not have a representative at the airport no matter what you are told by the timeshare agents. Be sure you have your driver take you to the top entrance (“Ocho Cascadas a la arriba”). During your stay, the front desk will be happy to arrange a taxi when needed. Rental cars can be arranged at a discount through the front desk and brought to Ocho if you’d like to explore the area.

Advance Shopping The staff will gladly shop prior to your arrival to stock your villa with a starter supply of food and drinks. Please complete the form below. There is a 20% surcharge to cover costs. Please be aware not everything you have at home will be available in Mexico. Our staff will do the best they can. Payment can be made in cash or credit card

U.S. Dollars Bringing plenty of small denomination dollars is always helpful when traveling in Mexico for tipping, taxis, and lots more. Grocery shopping service may be paid by credit card, but our floating chef services, tips, and massage / spa services in your villa must be paid in cash.

Flowers If you would like a beautiful flower arrangement in your villa upon your arrival, please contact FlorArt a few days before your arrival. Email or call 011 52 322-221-0036

Amenities All villas have a hair dryer, iron and ironing board and large pool towels. Shampoo and conditioner are not provided in the villas.

Maid service is provided daily. Maids will knock to announce their arrival on the stair side of your villa. Evening turndown service is also provided.

Welcome Cocktail Party Join fellow owners, guests and key resort staff for a hosted sunset gathering Friday evening normally held in the iconic Penthouse.

Safe Deposit Box Each villa has a safe deposit box. Please bring your own locker-style lock to ensure you are the only one with access.

Chef Service Ocho has floating chefs that will prepare and serve a wonderful meal in the comfort of your villa. The cook will shop, prepare, serve and clean up breakfast, lunch or dinner. The cost for the service for breakfast is $20.00 U.S., lunch is $25, and $30 for dinner for up to 4 guests. Cost for 5 or 6 persons is $30 breakfast, $35 for lunch, or $40 for dinner. For parties larger than 6 people, there is an additional $10 charge for every 2 persons added. This price does not include the cost of your food and drinks and gratuity. Meals are served Family Style for the entire group. Reservations for the chef may be made in advance or at the resort. If you would like to request a chef, please indicate the days and times below. There is a $25 cancellation charge if not cancelled at least 48 hours in advance.

Manicure/Pedicure/Massage Can all be arranged through the front desk and enjoyed in the comfort of your villa.

Sales Ms. Luisa Anderson is available on site to arrange to show other villas and answer questions about ownership at Ocho. Don’t miss this chance to own an architectural icon in historic Puerto Vallarta.

Local Activities Puerto Vallarta has lots to see and do. Our front desk team has put together a list of the most recommended tours and activities that you can reserve when you arrive. If you would like to make advance reservations, we have list of the most recommended options. After you send in your Pre-Arrival form below, check out the wide variety of options by clicking on Select a Tour.

Security Ocho has a night watchman on and all gates are kept locked. After hours, there is an intercom at the doors and a simple, code access-pad that changes weekly to unlock the gate.

Tipping Guideline Tipping resort employees is customary in Mexico. The daily pay scale is significantly less than the US and Canada and employees depend on gratuities as part of their regular income. Tipping is always personal and depends on the number of guests, level of service received, etc… The following guidelines are given to assist you in properly thanking your staff:

Bag Handlers (to and from your Villa): $2 USD per bag
Front Desk (if personnel have been helpful throughout your stay): $30 USD

Villas 2-9
Day Maid $10USD per day
Night/Turn Down Maid: $10USD per day
Floating Chef: $20 – $50USD for up to 6 guests and $50 – $100USD for more than 6 guests, plus cost of food/liquor

Penthouse Cook (Lalo) $20 USD per day for up to 6 guests; $30/8; $40/12
Penthouse Houseman (Pedro): $20 USD per day for up to 6 guests; $30/8; $40/12
Penthouse Maid: $10 – $15 USD per day
Penthouse Night/Turn Down Maid: $10 USD per day
Pool/Gardener (Chalo): $5 USD per day

Maids will leave envelopes in your Villa at the end of your stay. You may use the envelope or thank them directly when you see them. Please leave all tips in cash.

We look forward to welcoming you to paradise soon!

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